Delivery

Our shipping charge for UK mainland orders is £3.95 no matter the number of items ordered. We use Royal Mail Signed For delivery (3-5 days from dispatch) or there is the option to have an express order shipped for £7.95 by Royal Mail Special Delivery (1-2 days from dispatch).

Please make sure that the shipping address is correct as we’re unable to redirect orders once they are on their way to you. We aim to despatch all orders within 24-48 hours of being received. We ship our orders during weekdays only.

If you believe your delivery is lost delivery please contact us quoting your name, order number and full address and we'll happily look into this for you.

Delivered when you’re not at home?

Royal Mail will leave you a card letting you know that a delivery has been attempted. The card should have detailed instructions informing you on how to obtain your parcel. You will have a specified period from the date of attempted delivery to rearrange delivery, after this date items will automatically be returned to us. If the item is returned to us in this way, we will need to charge again for postage before sending the item out again. We will contact you first. To avoid delays in delivering your parcel, we recommend having your item shipped to your daytime address (for example, your work address).

If you order is more than 2kg (more than 8 cups), we may need to charge an additional shipping cost or in some cases we might not be able to ship it but we will contact you about this.

Deliveries Outside of UK

We use Royal Mail Airmail for all overseas postage. Please note this is NOT a trackable service.

Postage costs are as follows:

  • Europe – £8.95
  • Outside Europe – £14.95

Deliveries within Europe usually takes 7-10 working days to arrive, but can take up to one month. Delivery dates depend on your country’s postal service.

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